We offer a 30-day return policy, meaning you have 30 days after receiving your hearing aid to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with all original accessories, tags, and packaging. A receipt or proof of purchase is required.

To start a return, contact us at:

📧 whisperwavehearing@gmail.com

If your return is approved, we will send you a prepaid return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You may contact us at any time with return questions at:

📧 whisperwavehearing@gmail.com

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your hearing aid is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized hearing-related products

• Perishable goods

• Personal care items (e.g., ear hygiene products)

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible, please contact us.

Sale items and gift cards are non-returnable.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must still be in the same condition you received it—unused, with tags and original packaging—and you must provide proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 whisperwavehearing@gmail.com